Thank you for shopping at The Twins Prenatal! We are committed to ensuring your satisfaction with every purchase you make from us. Please read our refund policy carefully to understand your rights and responsibilities.

1. Returns Eligibility:

   • Opened products: You may return opened products within 7 days of the purchase date for a refund.
   • Unopened products: Unopened products can be returned within 30 days of the purchase date for a refund.

2. Return Process:

   • To initiate a return, please contact our customer service team on our website with the CONTACT page. Please list your initial order, date & reason for the return request to obtain a Return Merchandise Authorization (RMA) number.
   • Clearly mark the RMA number on the outside of the package when returning the item.
   • Please include a copy of your original receipt or proof of purchase with the returned item.

3. Condition of Returned Items:

   • Opened products must be returned “within 7 days of purchase” for a full refund.
   • Unopened products must be returned in their original packaging, unopened, within 30 days of puyrchase to be eligible for a refund.
   • We reserve the right to refuse returns of any item that does not meet these criteria.

4. Refund Process:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 days.

5. Shipping Costs:

   • The customer may be responsible for shipping costs associated with returning the product unless the return is due to an error on our part or a defective product.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately upon arrival to arrange for a replacement or refund.

7. Contact Us:

   • If you have any questions about our refund policy or need assistance with a return, please contact our customer service team online at the CONTACT page.

By making a purchase from The Twins Prenatal, you acknowledge and agree to abide by the terms and conditions of this refund policy. This policy is subject to change without notice. Please check our website for the most up-to-date information regarding returns and refunds.